We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Website. We may also collect information about you from trusted third-party partners, such as our service providers or the social networks. The categories of information we collect, including in the last 12 months, include:

Categories of Information You May Provide to Us. This is information that you choose to provide directly to us, such as when you create an account, make a purchase, engage with our customer service team, fill out forms, or otherwise use the Website. Categories of information you provide to us include: (1) commercial information, such as date of purchase, items purchased, and purchase amount; (2) customer service information, such as customer support conversations, feedback, and responses to surveys; (3) customer records information, such as your name, email, phone number, and residential address; and (4) any other information you may provide to us.

Categories of Information We Collect About You. Our servers automatically collect information when you contact us or when you visit, use, or browse the Website. We may also collect information about you from our trusted third-party partners, such as the social networks. Categories of information we collect about you include: (1) device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and location; (2) analytics data and inferences about you, your purchases, and your Website usage; (3) contact information, such as your name, email address, phone number, and mailing address; (4) browsing information, such as the pages you visit on the Website, the dates and times you visit the Website, information about how and when you use our Website, and other technical information; and (5) customer service conversations and chat transcripts, social media comments and activity, customer profile information, and other customer service data. If you access the Website from a mobile device, we will collect information about the type of mobile device you use. We may collect deidentified data or derive inferences from the categories of personal information described in this Privacy Policy. We will not reidentify, or attempt to reidentify, any deidentified information that we collect as described in this Privacy Policy.

Your use of our Website and services is strictly your choice. If you prefer that we do not receive the above-described information, please do not submit it to us. This means you shouldn’t participate in the applicable activities on, or use the applicable features available through, our Website. By not participating or not providing certain information, you may limit your ability to take full advantage of our Website.

We collect and use information for business and commercial purposes, including the following:

Operate and Improve our Business. We use your information to provide our services to you, to increase the efficiency of our business, and to improve our Website, products, and services. We may process your information using artificial intelligence models that help us provide our Services to you and to our other customers.

Process Transactions and Facilitate Customer Service. We use your information to complete purchases, to send you confirmations and administrative messages, and to perform customer service functions.

Marketing and Advertising. We use your information to market our services to you, to personalize the Website, and to deliver information to you that we think may be of interest to you, such as articles, news, or information about various promotions and products.

Analytics. We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Website and our products and services. We may monitor and analyze usage and trends to compile statistical information which we may use internally or provide to third parties.

Security and Fraud Prevention. We use your information to perform security and fraud prevention functions for the Website.

Required by Law. We use your information as required by law, for compliance purposes, or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of Freedom Accelerator or others as we deem appropriate.

We do not use information for profiling or automated decision-making in furtherance of decisions that produce legal or similarly significant effects.

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

We do not use the Website to solicit information from or market to children under the age of 18. By using the Website, you represent that you are at least 18 years of age. We encourage parents and legal guardians to monitor their children’s internet usage and to instruct their children never to provide personal information through the Website or any other website without parental consent. If you believe a child has provided personal information to us via the Website, please contact us and we will use reasonable efforts to locate and delete the information.

By signing up to our promotional lists, you are giving your express permission to Freedom Accelerator and its agents or vendors the right to contact you with targeted advertising materials by email, text message (SMS), telephone or cellphone, including the use of automated, predictive, programmable, or similar automatic dialers or dialing software, or any other means of communication we may utilize to provide promotional offers. Your consent is not a condition of purchase. To the extent applicable, you expressly acknowledge that you are solely responsible for all charges billed by your mobile service provider.

If you no longer wish to receive promotional communications by email, please follow the unsubscribe link located at the end of an email message. If you no longer wish to receive promotional messages by text, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Freedom Accelerator. We may share your data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Do Not Track (“DNT”) is a privacy preference that users can set to have their Internet browser automatically send a signal to our Website to request we not track browsing activity across different sites. There is, however, currently no universal standard for sending and receiving DNT signals. As such, we cannot promise that we respond to all DNT signals but do recognize and respond when required by applicable privacy laws, such as when HTTP header fields or Java objects are used.

We control and operate the Website and our services from within the United States of America (the “U.S.”). By visiting our Website or using our services, you acknowledge that your information may be transferred to, and processed in, the U.S. or any other country in which our we or our vendors maintain facilities. Note that the English language version of this Privacy Policy is the controlling version regardless of any translation you may attempt.

This Website may contain links to third party websites. It is our intent to provide links only to other quality websites. However, we have no control over these linked websites or, for that matter, any third parties. Any information collected by websites, other than our Website, is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites that may be linked to or from the Website. We encourage you to read the provisions of privacy policies on other websites before providing them with your personal information.

Where applicable based on privacy laws in your jurisdiction, you may have certain rights you can request that we fulfill. These rights may include:

The Right to Know. You may request that we disclose the information that we collected about you and identify the purposes for which the information was used, whether and to whom it was shared, and what sources it was obtained from.

The Right to Delete. You may request that we delete information that we maintain about you, subject to certain exceptions.

The Right to Correct. You may request that we correct information that we store about you.

The Right to Opt-Out of Your Personal Information Being Sold or Shared. You may request that we do not sell or share your information.

Right to Opt-Out of Targeted Advertising. You may request that we opt you out of targeted advertising.

Right to Data Portability. You may request that we provide you with a copy of your information on file with us.

In order to exercise any of the rights detailed in this Privacy Policy, please contact us at support@freedomaccelerator.org. Exercising your rights under this Privacy Policy will not result in any discrimination by us. We will treat you the same as any other user.

We may require additional information from you to help us verify your identity and state or country of residence, and to process your request. The verification steps may vary depending on the sensitivity of the information and whether you have an account with us. If we are unable to verify your identity, we may deny your requests to know or delete. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

If you make a request to exercise any of the applicable data access rights and we are unable to comply with your request, or if you disagree with or dispute our decision, you may request to appeal our decision. To appeal any data access rights decision, please contact us by emailing us at support@freedomaccelerator.org with the subject line “Data Access Request Appeal.” If you are still not satisfied with our response after you complete the appeal process with us, you may contact your state’s Attorney General to file a complaint.

We shall only store the information we collect for as long as it is necessary to complete the purposes for which it was collected. This is determined by considering the purposes for which it was obtained in accordance with applicable laws. Our retention period is based on: (1) the nature of our relationship with the data subject, and (2) any legal obligations we are bound to fulfill.

If you have questions or comments about this Privacy Policy, please send us an email at support@freedomaccelerator.org, If you prefer, you may also contact us via physical mail at:

Freedom Accelerator LLC

Attn: Legal & Compliance Department

698 NE 1st Ave.

Miami, Florida 33132